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How shio88 web protects your account and payment information

When you open an account and deposit via DANA, OVO, GoPay or QRIS, we secure every detail from sign-up through withdrawal.

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shio88 web How shio88 web protects your account and payment information
CONTACT PRIVACY TEAM

Reach us if you have questions about your data

Your privacy concerns are handled through dedicated support channels. We aim to respond within two business days to requests about your account data, deletion or correction of personal information, and questions about how we use your details. Contact us via email, live chat during lobby hours, or through your account settings.

Team online

Email support

Send privacy questions to our data team at [email protected]. Include your account email and a clear description of your request. We reply within two business days.

Live chat

Open the chat widget in the lobby lobby (available 08:00–23:00 Indonesian time). Ask for the Privacy Officer. They handle account access, data correction, and deletion requests.

Account settings

Go to My Account > Privacy & Security to view stored data, download a copy of your profile, update payment methods, or request permanent account closure.

HOW WE KEEP DATA SAFE

Our data handling and account protection measures

We encrypt all account and payment data in transit and at rest using industry-standard TLS protocols. Your password is hashed and never stored in plain text.

Encryption & storage

All account logins, payment details, and game history are encrypted end-to-end. Servers are in secure data centres with restricted physical access and continuous monitoring.

Payment security

DANA, OVO, GoPay and QRIS payments connect directly to bank and wallet APIs. We never store your full card or wallet credentials; only tokenised references tied to your account.

Two-factor authentication

Enable 2FA in Account Settings to verify logins with a code sent to your email or registered phone number. This prevents unauthorised access even if your password is compromised.

Login monitoring

We track login times, device types and IP addresses. Unusual activity triggers an account alert. You can review all active sessions and remotely log out from any device.

Data deletion requests

Request permanent data removal through Account Settings > Privacy & Security. Personal records are deleted within 30 days. Transaction logs for tax or legal compliance are kept where local law requires.

Policy updates

Changes to this policy are announced via in-lobby notifications and email. Material changes require your consent before taking effect. You can review the full version history on this page.

Frequently asked questions about your privacy on shio88 web

Closing your account does not immediately erase your data. Active account information is retained for 12 months after closure to comply with local tax and anti-money laundering regulations. Personal details like name and email are removed within 30 days of your deletion request. Transaction history is kept only where local law permits.

Yes. Go to My Account > Privacy & Security > Download My Data. You receive a complete file of your profile, login history, deposits, withdrawals, and game records in portable format. The download is available immediately; data is valid for your records.

We use cookies to remember your login session, preferred game lobby settings, and language. Analytics cookies help us see which games load fastest and where players in Makassar, Semarang and other regions experience issues. You can disable non-essential cookies in your browser; login will still work but some features may be slower.

Only you and our compliance team can access your full game history and payment records. Our support staff see only what's needed to resolve your issue—e.g., withdrawal status or deposit confirmation. We never share individual game logs or payment data with game studios, sponsors or advertisers.

No. Payment credentials are encrypted and verified directly through bank and wallet APIs. We store only a tokenised reference on our servers. Your actual account numbers are never logged, displayed or shared with anyone outside shio88 web's payments team.

Contact our support team immediately via live chat (08:00–23:00 Indonesian time) or email [email protected]. Enable two-factor authentication in Account Settings to lock unauthorised access. We investigate flagged accounts within four hours and can reset your password or freeze transactions if fraud is detected.

We follow data-protection standards where local law permits. Account access, data deletion, and privacy inquiries are handled in accordance with local requirements. If you have concerns about regulatory compliance, contact our Privacy Officer through live chat or email for clarification specific to your situation.

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