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What You Need to Know About Our Terms

When you open an account with shio88 web, you're agreeing to a set of rules that protect both you and the platform.

Account ownership rulesDeposit and withdrawal clarityYour data and privacy rights
Explore the Lobby Read FAQ
shio88 web What You Need to Know About Our Terms
HELP CHANNELS

Contact Us About Terms or Account Issues

Team online

Live Chat

Open the chat bubble in the lobby during your session. Our team responds within minutes, available from 08:00 to 23:00 Jakarta time every day of the week.

Email Support

Send questions to [email protected] with your account username and a clear description. We aim to reply within 12 hours on business days.

In-App Help

Tap the menu icon, scroll to Support, and browse our FAQ library. Most common questions about account terms, payments and withdrawals are answered there.

DATA & SECURITY

How We Protect Your Account and Information

Encryption

All data sent between your device and our servers is encrypted using industry-standard SSL protocols. Your password is never stored as plain text; we hash it so even our team cannot see the original.

Payment Verification

Before any withdrawal, we verify that the bank account or e-wallet matches the name on your account. This prevents fraud and ensures you receive funds to the right destination.

Account Activity Logs

Every login, deposit and withdrawal is recorded with a timestamp and IP address. You can view your full activity history in the Account Settings panel under Security.

Cookie Use

We use cookies to remember your preferences, keep you logged in, and track how you navigate the lobby. You can manage cookie settings in your browser or contact support to opt out of non-essential cookies.

Data Retention

Account records are kept for as long as your account is active, plus five years after closure for legal and financial compliance. You can request a full data export or account deletion by emailing support.

Policy Changes

If we update our Terms, we'll email you 30 days in advance and display a notice in the lobby. Continuing to play after the date means you accept the new terms. Disputes can be escalated to [email protected].

Questions About Terms & Conditions

If you violate account rules—such as sharing your login, using multiple accounts, or attempting fraud—we may suspend or close your account. Depending on the breach, we might also forfeit pending withdrawals. We'll notify you of any action and provide a chance to respond before final closure.

Yes. Go to Account Settings and update your email anytime. Your registered name can be corrected if there's a typo; contact support with ID proof. Payment methods can be added or removed in the Wallet section, but at least one must always be linked.

All funds held in your account are segregated from operational funds and protected under our license. If a deposit fails to credit within 24 hours, contact support with your transaction ID and proof of payment. We'll manually investigate and restore the funds.

Our service availability depends on local law in your region. Where local law permits, you can open an account and play. If local regulations change or your region becomes restricted, we'll notify you and help you withdraw any balance.

Yes. Email [email protected] with your request, and we'll send you a full export of your account history, transactions and personal data within 10 business days. Permanent closure takes effect after 30 days; contact support again if you change your mind.

First, contact our support team with details. If unresolved after 14 days, escalate in writing to [email protected] marked 'Dispute'. We'll respond within 7 days. Further escalation depends on local law where you reside and may involve third-party mediation.

We do not sell your data. We share information only with licensed payment processors, fraud-prevention services and where required by law. All third parties sign strict confidentiality agreements. You can request a list of all processors by emailing support.

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